Support Center

Everything you need to get the most out of Appraisal Vault

Getting Started

1

Sign up your dealership

Create an account at appraisal-vault.com/signup. Enter your dealership name, email, and password. You'll get a 14-day free trial to explore all features.

2

Choose your plan

Select the number of seats you need for your team. Each seat is $40/month and includes full access to all features. Minimum 10 seats. You can add or remove seats anytime from the Billing page.

3

Invite your team

Go to the Team page in your dashboard and click "Invite Member". Enter each team member's email address. They'll receive an invitation link to join your dealership.

4

Download the app

Team members should download "Appraisal Vault" from the App Store or Google Play. Sign in with the email address that received the invitation. That's it — start creating appraisals!

Mobile App Guide

Creating an Appraisal

  1. Tap the + button on the home screen
  2. Enter customer name and phone (optional)
  3. Scan the VIN barcode or enter it manually
  4. Fill in year, make, model, and mileage
  5. Add photos (up to 10)
  6. Enter your appraisal value and notes
  7. Tap Submit to save

VIN Scanner

  • Point your camera at the VIN barcode (usually on the driver's door jamb or dashboard)
  • The app will automatically detect and decode the VIN
  • Vehicle details are auto-filled when possible
  • You can also type the VIN manually if needed

Photos

  • Tap the camera icon to take a photo
  • Or tap the gallery icon to choose from your library
  • Add up to 10 photos per appraisal
  • Tap any photo to view full-screen with zoom
  • Swipe to delete unwanted photos

Status Tracking

  • Appraised — Initial state after creation
  • Won — Deal closed, vehicle acquired
  • Lost — Customer went elsewhere
  • Tap an appraisal to view details and update status

Drafts

  • If you get interrupted, your work is auto-saved as a draft
  • Find drafts on the home screen under "Drafts"
  • Tap a draft to continue where you left off
  • Drafts are stored locally and sync when submitted

Notifications

  • Get notified when team members create appraisals
  • Receive alerts when appraisal status changes
  • Enable notifications in your device settings

Admin Portal Guide

Dashboard

Your dashboard shows an overview of recent appraisals across your entire dealership. View stats, recent activity, and quick links to manage your team.

Appraisals

View all appraisals from your team in one place. Filter by status, search by VIN or customer name, and print appraisal reports for your records.

  • Click any row to view full appraisal details
  • Use the print button to generate a PDF report
  • Export data for reporting and analysis

Team Management

Invite new team members, view who's currently on your team, and manage access.

  • Invite Member — Send an email invitation
  • Pending — Invitations that haven't been accepted yet
  • Remove — Revoke access for a team member

Synced Dealerships

Share appraisals with partner dealerships for wholesale opportunities.

  • Generate Code — Create a code to share with partners
  • Enter Code — Connect to another dealership's appraisals
  • Customer info (name, phone) is hidden from partner dealerships
  • Only "Appraised" status vehicles are visible to partners

Billing

Manage your subscription, add or remove seats, and view invoices.

  • Manage Subscription — Update payment method, cancel
  • Manage Seats — Add or remove team seats
  • Invoices — Download past invoices

Settings

Update your dealership name, change your password, and configure account settings.

Frequently Asked Questions

How do I invite team members?

Go to the Team page in the dashboard and click "Invite Member". Enter their email address and they'll receive an invitation link. They can then download the app and sign in with their email.

What happens when a team member leaves?

You can remove team members from the Team page. Their appraisals will remain in the system, but they'll lose access to the app and portal immediately.

How do I cancel my subscription?

Go to the Billing page and click "Manage Subscription". From there you can cancel, which will take effect at the end of your current billing period.

Can I change my seat count?

Yes! Go to the Billing page and click "Manage Seats" to add or remove seats. Changes are prorated and take effect immediately.

How does dealership syncing work?

Dealership syncing lets you share appraisals with partner dealerships. Generate a sync code from the Synced Dealerships page and share it with your partner. When they enter the code, they'll see your public appraisals (customer info is hidden).

What's included in each appraisal?

Each appraisal includes VIN, year/make/model, mileage, customer info, up to 10 photos, notes, and a value assessment. You can track status as Appraised, Won, or Lost.

Is there a limit to how many appraisals I can create?

No! All plans include unlimited appraisals. You only pay for seats (active team members).

How do I get the mobile app?

Search for "Appraisal Vault" on the App Store (iOS) or Google Play Store (Android). Sign in with the same email you used to accept your team invitation.

Still need help?

Our team is here to help you get the most out of Appraisal Vault.